Privacybeleid

Privacy Policy

This privacy policy explains how your personal data is collected, used, and shared when you visit suirenmatcha.com (the "Site") or make a purchase.

PERSONAL DATA WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

During your visit to the Site, we collect information about the individual web pages or products you view, which websites or search terms referred you to the Site, and how you interact with the Site.

We refer to this automatically collected information as 'Device Information'.

By using our website, you (the visitor) agree that third parties may process your IP address to determine your location for currency conversion. You also agree that that currency may be stored in a session cookie in your browser (a temporary cookie that is automatically deleted when you close your browser). This ensures that the selected currency remains consistent while browsing our website, so that prices can be converted to your local currency.

We collect device information using the following technologies:

● Cookies – Data files that are placed on your device or computer and often contain an anonymous, unique identifier.

● Log files – Record actions that take place on the website and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

● Web beacons, tags, and pixels – Electronic files used to record information about how you visit the website.

Additionally, when you make or attempt to make a purchase via the Site, we collect certain data from you, including your name, billing address, shipping address, payment details (including credit card numbers or other payment methods), email address, and telephone number.

We refer to this as "Order Data".

When we refer to 'personal data' in this privacy policy, we mean both device data and order data.

HOW DO WE USE YOUR PERSONAL DATA?

We generally use the order information we collect to process orders placed via the website (including processing your payment details, arranging shipment, and providing invoices and/or order confirmations).

Additionally, we use this order information to:

● Communicate with you;

● Check orders for potential risk or fraud;

● Send you information or advertising regarding our products or services, if this aligns with your preferences.

We use the device information we collect to detect potential risks and fraud (specifically your IP address) and, more generally, to improve and optimize our website (for example, by generating analytics about how our customers visit and interact with the website, and to assess the success of our marketing and advertising campaigns). SHARING YOUR PERSONAL DATA

We share your personal data with trusted third-party service providers to assist us with business operations and the delivery of our services (e.g., payment processors, logistics partners, analytics tools).

These partners are granted access only to the information necessary for the performance of their tasks and are contractually bound to confidentiality and to use the data exclusively for business purposes.

Shipping Partners

To ensure smooth and timely delivery, we share the necessary shipping details (such as your name, address, and telephone number) with our delivery partners, including PostNL, DHL, or other logistics service providers. These partners receive only the information necessary to complete the delivery and are required to process your data securely and in accordance with privacy legislation.

We may also share your personal data to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your personal data to send you targeted advertisements or marketing messages that we believe may be of interest to you.

You can opt out of targeted advertising via the links below:

● Facebook Ads Settings

● Google Ads Settings

● Bing Personalized Ads

You can also opt out of some of these services via the Digital Advertising Alliance opt-out portal: http://optout.aboutads.info/

DO NOT TRACK

Please note that we do not adjust our data collection and usage methods on the website when we receive a 'Do Not Track' signal from your browser. YOUR RIGHTS (EU RESIDENTS)

If you reside in Europe, you have the right to access the personal data we hold about you and to request that your personal data be corrected, updated, or deleted.

If you wish to exercise this right, you can contact us using the details below.

Additionally, we process your data to fulfill agreements with you (for example, when you place an order via the website) or to pursue our legitimate business interests, as described above.

DATA RETENTION

When you place an order via the website, we retain your order details in our records, unless you request us to delete them.

CHANGES

We may update this privacy policy from time to time to reflect, for example, changes in our working methods or other operational, legal, or regulatory reasons. CONTACT US

For more information about our privacy policy, if you have questions, or if you wish to file a complaint, you can contact us via email at:

📩 info@suirenmatcha.com